The Complete Guide to Coaching at Work

“This best-selling title, packed with case studies, details step-by-step: the elements and nature of coaching, coaching in the workplace, areas of application, coaching frameworks and the competencies of successful coaches.” (see below page for full details)
-Now also available in Chinese and Spanish

“… the most comprehensive book yet authored on the contemporary involvement of coaches in the business and executive development world.” Dr. Rey Carr  Peer Coaching Resources – Canada.  

“…awesome – it’s the best one on the market.”  Dr. Freda Turner University of Phoenix  

“One of the best books on coaching. Highly recommended.”  Editor – Stern’s Management Review

“Possibly the most comprehensive organizational coaching reference on the market today, The complete guide to coaching at work is aptly named. C
ontent 8/10 Readability 9/10.”  The HR Insider

“Dr. Skiffington’s coaching book is the first text that provides practical stepping stones to understanding and using the model of coaching… and her elite courses continue the process 10 steps further.” Dr. H. Blundall – ICM. Global Training Director.

A timely and important reference book: This best selling book provides a concise, step-by-step blueprint for implementing successful coaching initiatives. The co-authors Perry Zeus and Dr. Suzanne Skiffington share their wealth of research, professional knowledge and experience as successful Master Coaches and global educators in coaching.

The book has received worldwide critical acclaim and is a popular course reference text in many universities, colleges, private coaching schools and numerous Fortune 500 companies’ internal training/coaching programs.

The groundbreaking text contains scores of illuminating case studies and insights into how to permanently enhance personal and organizational effectiveness, performance and growth. To gain the competitive edge in today’s world the individual, group and organization must be able to continually evolve. Coaching today is the key agent for achieving sustainable change and new learning.

Some Issues:

Some Contents:



  • How to design a coaching program for your group or organization.

  • History of Coaching.

  • Types of Coaching.

  • Coaching compared to therapy, work place counseling, training, management consulting and mentoring.
  • Who can Coach.

  • Characteristics of a successful coach.

  • Life Coaching.

  • Business Coaching.

  • Executive Coaching.

  • Manager as Coach.

  • Team Coaching.

  • Coaching Skills and Issues.

  • Strategic Goal setting and developing an Action Plan.

  • Communication Skills.

  • Learning.

  • Coaching as Change.

  • Coaching in Call Centres.

  • Career Coaching.

  • Sales Coaching.

  • Customer Service Coaching.

  • Coaching processes that lead to measurable and accountable results.

  • The barriers to the successful implementation of coaching programs.



Latest Reviews


“..this democratic style of exploring, learning and transferring knowledge is a boom industry. The authors, international coaching experts, go into the discipline’s history and basic principles before advising on how coaching can be used to change or develop organizations. There’s advice on choosing the right coach, and how accomplished professionals can become external coaches and  how managers can become internal coaches, techniques to ensure coaching is effective and dozens of case studies on how it has worked in practice. There’s also analysis of  various industry and business sectors where coaching has been successfully applied. This book will be of most use to people working in the Human Services field or to managers, team leaders, trainers, consultants or practitioners who have a coaching brief.”

Institute of Management –Journal
“…Behind this book’s unassuming cover there lies a thorough, wide-ranging, lucid and practical discussion of one of today’s most vital but misunderstood HR disciplines..”

Peer Coaching Resources.  – Dr. R. Carr 
“..This book, written in non-academic prose and strewn with practical examples, is the most comprehensive book yet authored on the contemporary involvement of coaches in the business and executive development world. The book can serve as both a reference text for experienced coaches and a “how-to” book for coaches seeking instruction. The book is also appropriate for those who want to make decisions about using coaches or establishing a coaching culture or academics or trainers seeking a primary text on coaching for use in an educational setting..”

HR & Training -Newsletter
“…is essential reading for all current and potential coaches, all individuals managing people and those looking for their own private coach.”

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